Is it necessary to have a DockSide Direct account to shop?
While it is not necessary to have a DockSide Direct account to shop and purchase items, it is certainly recommended to have one. As a registered customers, you have few future conveniences like fast & easy Check-Out, easy access to your order history and status.
How do I make a payment for a DockSide Direct purchase?
DockSide Direct offers multiple methods to make payments for your order: Credit Cards & Debit Cards, Paypal, and Stripe.
What type of cards do you except?
Any valid Visa, MasterCard Solo and Electron credit card from any bank will work. In fact the card does not even need to come from the USA. Any valid MasterCard, Visa Solo and Electron card from any country can be processed.
Is it safe to use my Credit/Debit card on DockSide Direct?
Yes, shopping at DockSide Direct is 100% safe. All Credit card and Debit card payments on DockSide Direct are processed through secure and trusted payment gateways. DockSide Direct and our trusted payment gateway partners use secure encryption technology to protect your card information at all times.
Are there any hidden charges when I make a purchase on DockSide Direct?
There are absolutely no hidden cost except the delivery charge when you make a purchase with DockSide Direct.
Can I cancel any products that I purchased?
Yes, you can cancel an order on DockSide Direct. For outright cancellations contact our Customer Support team. If you cancel your order before your product has been shipped, we will refund the entire amount.
If you received the product, it will be eligible for 5 Business Days Replacement, only in cases where there are defects found with the product. Contact customer support immediately if you receive any defected products.
How will the delivery be done?
We process all deliveries through:
Reputed couriers
What is the estimated delivery time?
It may differ from one item to another. Please read below for an explanation of delivery estimates:
Normal Delivery: If your shipping address is within USA city, products will be delivered by next business day. If it is outside USA then it will take 7-15 business days.
Does DockSide Direct deliver internationally?
DockSide Direct doesn’t deliver items internationally. You are more than welcome to make your purchases on our site from anywhere in the world, but you’ll have to ensure the Delivery Address is within USA